Privacy Notice

Privacy Notice

Face Perfect Clinic Ltd is committed to protecting your privacy and ensuring your personal information is handled securely, fairly and transparently.

This Privacy Notice explains what personal information we collect, why we collect it, how we use it, who we may share it with and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Face Perfect Clinic Ltd is the Data Controller responsible for your personal information.

Address:
40 Park Square North
Leeds
LS1 2NP

Telephone: 0113 457 2805

Email: [email protected]

1.     What Information We Collect

Depending on the services you receive, we may collect:

• Your name, address, date of birth and contact details.
• Medical history and health information relevant to your treatment.
• Medications, allergies and previous procedures.
• Consultation notes and treatment records.
• Clinical photographs where appropriate.
• Appointment history.
• Payment information (processed securely through our payment providers).
• Marketing preferences where you choose to receive updates.

2.     How We Collect Your Information

We collect information when you:

• Contact the Clinic.
• Book an appointment.
• Complete consultation or consent forms.
• Attend consultations or treatments.
• Visit our website.
• Subscribe to marketing communications.
• Contact us through our official social media pages.

We ask that confidential medical information is not sent via social media messaging services.

3.     Why We Use Your Information

We use your information to:

• Assess your suitability for treatment.
• Deliver safe and effective healthcare.
• Maintain accurate clinical records.
• Arrange and manage appointments.
• Provide aftercare.
• Process payments.
• Meet our legal and regulatory obligations.
• Improve the quality and safety of our services.
• Send marketing communications where you have given your consent.

4.     Our Lawful Basis for Processing Your Information

Under the UK General Data Protection Regulation (UK GDPR), Face Perfect Clinic Ltd only processes your personal information where there is a lawful basis to do so.

We process your personal information to provide the healthcare services you have requested, meet our legal and regulatory obligations, and manage our legitimate business interests.

As a healthcare provider, we process your health information as special category personal data under Article 9(2)(h) of the UK GDPR, which permits the processing of health information for the provision of healthcare.

Where we ask for your consent to send marketing communications or to use your clinical photographs for promotional purposes, we rely on your consent under Article 6(1)(a) and, where applicable, Article 9(2)(a) of the UK GDPR. You may withdraw your consent at any time.

5.     Sharing Your Information

We treat your information as confidential.

We may share your information where necessary with:

• Healthcare professionals involved in your care.
• Trusted service providers, such as our appointment booking, payment processing and IT providers.
• Regulatory bodies where required by law.
• Our professional advisers or insurers where necessary.
• Safeguarding agencies where there is a legal or professional duty to do so.

We never sell your personal information or share it with third parties for their own marketing purposes.

6.     Keeping Your Information Secure

We use appropriate technical and organisational measures to protect your personal information.

This includes secure electronic systems, restricted staff access, staff confidentiality training and secure disposal of confidential information.

Only authorised members of staff have access to your personal information.

7.     How Long We Keep Your Information

We only keep your information for as long as necessary to provide your care and to meet our legal, regulatory and professional obligations.

Clinical records are retained in accordance with applicable legislation and professional guidance before being securely destroyed.

8.     Your Rights

You have the right to:

• Know how your information is used.
• Request access to your personal information.
• Request correction of inaccurate information.
• Request restriction of processing where applicable.
• Object to certain processing.
• Withdraw consent for marketing at any time.

Some rights are subject to legal requirements relating to healthcare records.

9.     Cookies, Clinical Photography, CCTV and Marketing

Our website uses cookies and Google Analytics to help improve website performance and understand how visitors use our website. Please refer to our separate Cookie Policy for further information.

Where clinically appropriate, photographs may be taken before, during and after treatment as part of your confidential medical record. These photographs will only be used for marketing where you have provided separate written consent.

CCTV operates within the Clinic to help protect patients, visitors, staff and property. Further information is available within our separate CCTV Privacy Notice.

If you choose to receive marketing communications from us, you may withdraw your consent at any time by contacting the Clinic or using the unsubscribe link provided in our communications.

Contact Us

If you have any questions about this Privacy Notice or how we process your personal information, please contact us using the details above.

If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO).

Further information can be found at www.ico.org.uk or by calling 0303 123 1113.